Privacy Policy | Duo Seraphim

Effective Date: [17.01.2025]

We are committed to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services or visit our website https://smolardiorg.wixsite.com/duo-seraphim.

If you have any questions about this policy or your rights, please contact us using the details provided below.

1. Who We Are

Duo Seraphim ("we," "us," or "our") operates the website https://smolardiorg.wixsite.com/duo-seraphim. We act as the data controller for your personal data as defined under GDPR.

Contact Information:

Duo Seraphim

2. What Data We Collect

We may collect the following categories of personal data:

Personal Identification Information: Name, email address, phone number, and postal address.
Account Information: Username, password, and other login credentials.
Technical Data: IP address, browser type, operating system, and other metadata collected through cookies and similar technologies.
Transactional Data: Payment information, purchase history, and billing details.

We only collect personal data that is necessary for the purposes outlined in this policy.

3. Legal Basis for Processing Your Data

Under GDPR, we process your personal data based on one or more of the following legal bases:

Consent: When you have given clear consent for us to process your data for specific purposes.
Contractual Necessity: When processing is necessary for the performance of a contract with you.
Legal Obligation: When processing is required to comply with legal obligations.
Legitimate Interests: When processing is necessary for our legitimate interests, provided they do not override your fundamental rights.

4. How We Use Your Data

We use your data for the following purposes:

To provide and manage our services.
To communicate with you about your account, transactions, or support requests.
To send promotional materials (only with your explicit consent).
To comply with legal and regulatory requirements.
To analyze website performance and improve user experience.

5. Sharing Your Data

We do not sell your personal data. However, we may share your data with:

Service Providers: Trusted third-party vendors that help us deliver our services (e.g., payment processors, hosting providers).
Legal Authorities: When required by law or to protect our rights and interests.
Business Transfers: In case of a merger, acquisition, or sale of assets.

All third parties we work with are contractually obligated to process your data securely and only for the specified purposes.

6. Your GDPR Rights

Under GDPR, you have the following rights:

Right to Access: Request access to your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure (Right to Be Forgotten): Request the deletion of your data in certain circumstances.
Right to Restrict Processing: Limit how your data is processed.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Revoke your consent at any time.
Right to Lodge a Complaint: File a complaint with a supervisory authority in your country.

To exercise these rights, please contact us via the Contact Form.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legal mechanisms.

9. Data Security

We take appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, or misuse.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings or our cookie consent banner.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website.

Contact Us
If you have questions about this Privacy Policy or wish to exercise your GDPR rights, please contact us via the Contact Form:

Duo Seraphim